Themineshop offers a quicker dispute solution and will appreciate it a lot if you provide:
- Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
- Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
- The products need to be returned to CJ if our Dispute Team asks for a return in Disputes.
Except the important interpretation,Themineshop will make Refund, Resend, or Accept the Return for any of the following cases offers a quicker dispute solution and will appreciate it a lot if you provide: